Terms and Conditions
In order to partake on a Yours Truly Winery Tours tour, all participants must read and agree to the terms and conditions listed below. By making a booking, participants will be considered to have read and agreed to the terms and conditions listed below.
Responsibility
The participant understands that during the course of the tour certain events may occur, including, but not limited to:
- accident/illness
- forces of nature
In the event of extreme weather conditions (including, but not limited to, bushfires, floods, heavy storms), Yours Truly Winery Tours will cancel any tours scheduled for that day. All participants will be fully refunded or the tour will be rescheduled.
Yours Truly Winery Tours accepts no responsibility or liability for damage, loss, injury, delays or other problems whatsoever resulting directly or indirectly on a Yours Truly Winery Tours tour. The participant agrees to assume all risks associated with the tour to the maximum extent permitted by law. Any medical and evacuation expenses incurred due to injury or illness on the tour will be the responsibility of the participant. Yours Truly Winery Tours reserves the right to refuse a participant entry onto a tour due to medical or fitness grounds.
By booking this tour, the participant agrees to consume alcohol responsibly for the duration of the tour. The health and fitness levels of the participant should be commensurate with the reasonable consumption of wine, beers and ciders, gin, cheeses and other foods while on the tour.
The participant acknowledges that tours require a degree of flexibility, and understands that the tour’s route and modes of transport are subject to change without prior notice due to local circumstances.
The participant acknowledges that Yours Truly Winery Tours has authority to amend an itinerary for any reason, and may do so by shortening, varying or re-routing any tours. In these circumstances, the tour leader will advise all participants on that tour as soon as is practicable. These changes are final and any additional expenses will be charged to the participant if the reason for any major alteration is outside Yours Truly Wine Tours’ control.
The wine tastings listed on Yours Truly Winery Tours’ website are to be used as a guide only. It is beyond both Yours Truly Winery Tours’ and the participant’s control as to which wines the winery may offer for tastings on any particular day.
When partaking on a Yours Truly Winery tour, the participant agrees to accept the authority of the Yours Truly Winery Tour leader at all times. The participant acknowledges that travel within a group may involve compromise to accommodate the varying desires and physical abilities of group members. The participant understands that Yours Truly Winery Tours reserves the right to decline, accept, or retain any person as a member of the group at any time.
Age Policy
Due to the nature of the tours, all participants must be over 18 years of age at the date of tour.
A minor is allowed on the tour with the company of an adult/parent. A minor would be charged 50% of an adult tour’s price.
It is illegal for participants under the age of 18 to consume alcohol on Yours Truly Winery Tours.
Hens and Bucks Parties
No hens or bucks rude attire or paraphernalia is accepted at the wineries. Smart casual dress only.
Yours Truly Winery Tours reserves the right to alter the itinerary and use other tour providers if necessary.
Responsible Alcohol Consumption
Neither Yours Truly Winery Tours nor the wineries will accept intoxicated behaviour. Federal, State and Local Council drinking laws apply. There is no drinking of alcohol on our mini buses or coaches. Drinking alcohol on board our vehicles does not comply with local laws or our Public Liability. Customers caught drinking alcohol on board our buses will have the alcohol confiscated. If participants insist on continuing to drink alcohol on board the bus, Yours Truly Winery Tours reserves the right to stop the tour immediately and organise a taxi to have the customer/s dropped back to their pick up location at the cost to the customer. No refunds will be given to customers in the event the tour is stopped.
Customer Code of Conduct
Intoxicated or disruptive persons causing a nuisance will not be tolerated by Yours Truly Winery Tours or the wineries. The wineries will refuse access to customers behaving in this manner. Yours Truly Winery will, for the safety of the customers, winery staff and other patrons, stop the tour immediately and organise a taxi to have the customer/s dropped back to their pick up location at the cost to the customer. The customer/s will not be allowed to return to the tour bus or winery establishment. No refunds will be given to customers in the event that the tour is stopped.
Currency and Number of PAX
All prices are in Australian currency (AUD) and include goods and services tax (GST).
We require a minimum of 7 people to run a public tour. The tour will be cancelled the day prior if minimum numbers are not achieved. Yours Truly Winery Tours will endeavour to offer an alternative and a refund will be given if no alternative can be found.
A maximum of 24 people are permitted on a public tour.
Insurance
Participants are encouraged to have travel insurance for every active tour taken with Yours Truly Winery Tours. This is strongly encouraged for overseas visitors who may not have access to the Australian health care system. The participant’s travel insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability.
Booking Changes, Cancellations, and Refunds
Please refer to our Booking Changes and Refunds Policy should you wish to modify or cancel your booking.
Arrivals and Late-comers
Passengers must arrive at the specified pick up point 15 mins prior to departure time. Yours Truly Winery Tours must run on schedule and will not wait for latecomers, as other passengers often other commitments later in the evening. The wineries also reserve the right to refuse the tour group in the event of lateness, as they will need to attend to other on time bookings. Late passengers who miss their tour will not be refunded.
Payment Options and Fees
Available payment options include cards and bank transfer.
If you use card payment method, here’s a standard fee set by our third-party payment gateway:
- for domestic cards: 1.75% of transaction value + A$0.30
- for international cards: 3.5% of transaction value + A$0.30
For any other payment arrangement, please contact us via email.
Privacy Policy
Yours Truly Winery Tours takes your right to privacy seriously, a detailed privacy policy can be found here.
Terms and Conditions Updates
The Terms and Conditions may change from time to time and is available on our website.